always check the inventory prior to ordering please.

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Terms and Conditions

Terms and Conditions
 

Dress Formal Dress is a Los Angeles prom and women’s special occasion dress designer and manufacturer.

We sell to re-sellers only and as such we are required by law to verify your reseller status.

Our online catalog is available to everyone, but to gain access to the price list, inventory,
and place order online a registered account is required.

To register for an account you can simply fill out our online registration form,
and upload these required documents at the end of your registration.

You will be notified once your account has been approved: A copy of your reseller permit for domestic customers or your business license for overseas customers.

Two copies of your company’s most recent vendor invoices showing purchases from other designers.

Dress Formal Dress reserve the right to make changes to these terms and conditions without prior notification, and we ask you to please come back to this page often to review and stay up-to-date on our store policy.

It is our goals to make you feel comfortable shopping with us online so please feel free to contact us online or at 213-342-3780 should you have any questions regarding our company’s terms and conditions: SALES All sales are final, and there is no return or exchange.

We cannot cancel an order once it has been processed. Backorder situation do happen,
and in the event of it you will be contacted of the timeline.

Please check your email and message but the quickest way is to login to see your order status update.

We try our best to complete shipment as a whole, but we do work with our customers should a partial shipment is necessary.

Order processing time is up to 48 hours. There is a 3 pieces minimum for initial order.
SHIPPING We offer UPS and USPS shipping methods.

Our standard processing time is 2 business days, transit time varies depending on the shipping method chosen.

Standard domestic shipping is 1 – 7 business days, and 1 – 2 weeks for overseas. Customers are responsible for all shipping costs including the return leg of a non-delivery. Should a partial shipment is deemed necessary, there is no additional charge. Signature confirmation may be necessary and we cannot modify the ship to address from the order. TAX & CUSTOMS DUTY Sales tax is not applicable to domestic wholesale orders.

Customs duty is applicable to overseas orders, and it is the responsibility of the customers. Customs duty must be cleared prior to delivery, and please consult your country’s Customs office for the rate. PAYMENT We take Visa, Master, Discover, & American Express cards.

Full payment is required at the time of ordering. Security validation may be necessary so please be available for verification.

RETURN & DISCREPANCY CLAIM We accept return when there is a discrepancy with an order, but a discrepancy claim must be filed with us online within 72 hours from the time of receipt. All returns must be returned to us within 21 days from the time of receipt.

We do not accept return for sizing reason, and should there be an error we’d gladly provide an exchange.

We manufacture our dresses to their publish size chart, and we appreciate your understanding that this is garment manufacturing and not rocket science. Valid claim will receive an identical replacement.

In the event that an identical replacement isn’t available, a store credit equal to the amount of the item will be issued.

It is our discretion to determine when a claim is invalid, and should it be the case we will either issue a store credit minus a 50% restock fee to the account or issue an inspection return of the item and communicate our findings to the customer.

PRE-SHIPPING INSPECTION We have a strong pre-shipping inspection process in place that checks every item including fabrics, seams, zipper, beads, rhinestones and etc. for defects, and we double check the color, size and quantity against the packing list for accuracy.

Our inspection team take pride in what they do and we want you to feel safe ordering online from us. PRODUCT DEPICTED We do everything we can to depict every products accurately online; however, we cannot guarantee every products are depicted exactly on every display.

We can’t guarantee that every detachable accessories (brooch and etc.) to be exactly as depicted due to different production runs. COPYRIGHT All contents are copyrighted by Dress Formal Dress. We reserve the right to take legal actions against any illegal use of our contents.